Return Policy

Please select a product line to view specific return policy information:

DialyGuard
DryCal
BGI

DialyGuard Return Policy

All items that are returned MUST have a Return Merchandise Authorization issued from Mesa Customer Service. In order to obtain an RMA, contact Mesa’s Customer Service department at 303.987.8000 or email us at customerservice@mesalabs.com. Items sent in without an RMA will not be evaluated.

Items to be returned must be in original, unopened cartons and in a salable condition. Freight on all returned goods must be prepaid (C.O.D.s will not be accepted). Returned goods are subject to a 30% restocking fee. Merchandise held over six (6) months from date of invoice is not returnable. Goods that have been removed from their primary packaging must be accompanied with a memo/email stating the returned goods had never been used.

All returned products should be sent to:

DialyGuard, Mesa Laboratories, Inc.
RMA# …
12100 W. 6th Avenue
Lakewood, CO 80228 USA

Contact Customer Service with any questions.


DryCal Return Policy

All items must be returned in new or unused condition within 30 days of purchase. Because DryCals are precision measuring instruments manufactured to extremely close tolerances, and because we hand build instruments to order, DryCals returned to Mesa more than 30 days since purchase incur a 30% restocking fee, in order to cover our costs for subsequent refurbishment and then recalibration of the product, which is rather extensive, as well as processing costs for restocking a product that was produced to order. We will not accept any returns after 90 days.

All returned products should be sent to:

DryCal, Mesa Laboratories, Inc.
10 Park Place
Butler, NJ 07405 USA

If you have any questions, contact our Customer Service department at 972.492.8400 or via email at biosdrycal@mesalabs.com.


BGI Warranty and Return Policy

Mesa Labs warrants equipment of its manufacture and bearing its nameplate to be free from defects in workmanship and material. We make no warranty, express or implied, except as set forth herein. Mesa’s liability under this warranty extends for a period of one (1) year from the date of product’s shipment. Mesa Labs warrants service performed on equipment at our factory for a period of ninety (90) days and spare parts for a period of sixty (60) days. During these periods, the warranty is expressly limited to repairing or replacing any device or part returned to the factory and proven defective upon evaluation. These warranty periods will not be extended under any circumstances.

Mesa assumes no liability for consequential damages of any kind. The purchaser, by acceptance of this equipment, shall assume all liability for consequences of its misuse by the purchaser, its employees, or others. Purchaser is responsible for all damages resulting from field repairs and installation of equipment and parts. This warranty will be void if the equipment is not handled, transported, installed, or operated in accordance with our instructions. If damage occurs during transportation to the purchaser, Mesa must be notified immediately upon arrival of the equipment.

A defective part in the meaning of this warranty shall not, when such part is capable of being repaired or replaced, constitute a reason for considering the complete equipment defective. Acknowledgment and approval must be received from Mesa prior to returning parts or equipment for credit. To obtain a Return Material Authorization (RMA), contact csbutler@mesalabs.com with details of the warranty or service claim. Purchaser is responsible for return shipment of equipment to the factory for warranty and non-warranty repairs. Mesa Labs will provide ground shipment to the purchaser for warranty repairs. All shipments from Mesa Labs will be handled by FedEx, unless otherwise requested. If the purchaser elects to use a third party freight forwarder or another shipping carrier, the purchaser is thereby responsible for the shipment.

Mesa Labs periodically makes engineering changes and improvements on instruments of its manufacture. We are under no obligation to retrofit these improvements and/or changes into instruments which have already been purchased.

For refund of new products, equipment must be in a new and unused condition. A restocking fee of 30% of the product’s value will be charged for returns after thirty (30) days. Mesa Labs will not accept any returns after ninety (90) days.

No representative of ours has the authority to change or modify this warranty in any respect.

All returned products should be sent to:

BGI, Mesa Laboratories, Inc.
10 Park Place
Butler, NJ 07405 USA

If you have any questions, contact our Customer Service department at 972.492.8400 or via email at BGIsales@mesalabs.com.