Return Policy

Please select a product line to view specific return policy information:

DialyGuard
DryCal

DialyGuard Return Policy

Items to be returned must be in original, unopened cartons and in a salable condition. Freight on all returned goods must be prepaid (C.O.D.s will not be accepted). Returned goods are subject to a 30% restocking fee. Merchandise held over six (6) months from date of invoice is not returnable. Goods that have been removed from their primary packaging must be accompanied with a memo/email stating the returned goods had never been used.

All returned products should be sent to:

DialyGuard, Mesa Laboratories, Inc.
12100 W. 6th Avenue
Lakewood, CO 80228 USA

If you have any questions, contact our Customer Service department at 303.987.8000 or via email at customerservice@mesalabs.com.


DryCal Return Policy

All items must be returned in new or unused condition within 30 days of purchase. Because DryCals are precision measuring instruments manufactured to extremely close tolerances, and because we hand build instruments to order, DryCals returned to Mesa more than 30 days since purchase incur a 30% restocking fee, in order to cover our costs for subsequent refurbishment and then recalibration of the product, which is rather extensive, as well as processing costs for restocking a product that was produced to order. We will not accept any returns after 90 days.

All returned products should be sent to:

DryCal, Mesa Laboratories, Inc.
10 Park Place
Butler, NJ 07405 USA

If you have any questions, contact our Customer Service department at 972.492.8400 or via email at biosdrycal@mesalabs.com.